Frequently Asked Questions
Everything you need to know about your writing instrument journey.
What are your shipping rates and delivery times?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-5 business days, while international shipping varies by location, generally taking 7-14 business days.
Can I return a pen if I don't like how it writes?
Yes, we offer a 30-day return policy. Items must be in their original packaging and in resalable condition. Please note that fountain pens that have been inked may be subject to a restocking fee.
Do you offer engraving services for gifts?
Yes, many of our luxury pens can be personalized with our professional engraving service. Look for the 'Engravable' badge on product pages to customize your selection.
How do I know which ink refill is compatible with my pen?
Each product page lists compatible refills under the 'Specifications' tab. If you are unsure, you can use our Refill Finder tool or contact our support team with a photo of your current refill.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products authentic?
Absolutely. We are authorized retailers for every brand we carry, ensuring that all pens, inks, and accessories are 100% genuine and come with full manufacturer warranties.